I build custom AI agents that answer your customers, clear the easy questions before they reach your inbox, and know when to hand a problem to a human. I've spent over 20 years on real support desks, so they're shaped around where customers actually get stuck.
No hard sell. Tell me what's taking up your time and I'll tell you straight whether a bot helps.
A run of orders comes in, then the messages pile up behind them. The same few questions, over and over. Where is my parcel. Can I change my order. Is this in stock. You answer when you can, but a couple slip, and a slipped reply turns into a bad review.
You end up tied to the inbox instead of running the business. You worry that the service is patchy on the busy days, the exact days it matters most. And you know that every unanswered message is a customer quietly deciding to buy somewhere else next time.
The honest truth from twenty years on the desk: most of what fills a support inbox isn't hard. It's repetitive. The hard part is keeping up with the volume and never letting the tone slip. That's the part a well-built bot takes off your plate.
There's one thing I build, a customer-service agent trained on your business. Start small and grow into the bigger one when you're ready. Drag the cards.
from £300
A website chatbot that answers your most common questions around the clock, and hands over cleanly the moment it's out of its depth. The front door for a smaller shop.
from £600
Everything in Basic, plus your full knowledge base so it holds a real conversation, captures a name and email when it matters, and adds a second channel like WhatsApp or Messenger.
from £900
Everything in Standard, plus the email co-pilot that drafts replies for you to approve, order and booking lookups, escalation flows, and a month of tuning after launch. The done-for-you system.
Every price is a one-off build fee plus optional monthly hosting and care. Hosted by default, handover on request. You always bring your own API key.
Most chatbots are built by people who have never worked a support desk. They answer the question on the screen and miss the worry sitting behind it. When someone messages about a late parcel, the parcel is only half of it. They've paid, and now they're worried they've been forgotten. If your reply only deals with the tracking, they feel it, and you've lost them. Deal with the worry and they stay.
Over twenty years on the frontline and leading teams, across retail, banking, logistics, hospitality and emergency response, I've seen which replies close a ticket and quietly lose the customer, and which ones bring them back. I build that judgement in. It apologises early when it should, never promises what it can't deliver, and knows when to pass a matter to you rather than guess.
You tell me what your customers ask and how you like to answer them.
Your FAQs, product info and any help docs. Nothing fancy needed.
Trained on your business and written in your voice, shaped around where customers get stuck.
Put through the awkward questions and the angry ones, not just the easy ones.
Hosted and looked after by me, or handed over with a one-page run sheet. Your choice.
The first step is a plain conversation, no pressure. Tell me what's filling your inbox and how your week looks, and I'll tell you honestly whether a bot helps and which size fits. If it doesn't help, I'll say so.
★★★★★