A customer service agent that reads the worry behind the question, built by someone who has actually done the job.
I build live chat assistants for your website that answer your customers on the spot, day or night. They capture the after hours enquiries you'd otherwise miss, nurture leads and know when to hand a conversation to a human. Over 20 years in real customer support roles means they are shaped around where customers actually get stuck.
No hard sell. Most builds go live inside two weeks, and if a bot wouldn't help you, I'll say so.
Most bots answer the words. My bots answers the worry.
Watch what happens under the hood when a customer asks where their order is. A generic bot reads the question. Ours reads the person.
Our bots read the worry behind your customers' questions
Most bots answer the words on the screen. Ours are built on a real service brain, so it answers what the customer is actually worried about.
Watch the bot handle a full enquiry, start to finish.
A whole support job, played out: it gathers the details, handles your data properly, sorts the fix, and knows exactly when to bring a human in.
Run your own numbers here.
The 9pm enquiry that waits until morning is often a customer gone by breakfast. The calculator gives you an honest estimate of what slips through in your business, free, in about a minute.
Two decades helping customers!
Real numbers from a real customer service career, earned by listening to customers.
Why our assistants are different
A bot is only as good as the person who knows where customers give up.
Most chatbots are built by people who have never worked with your customers directly, I have. Our assistants are built around the judgement of someone who has done the job. Imagine hiring a customer service expert of 20 years and teaching them your business. That's what we do.
Built by a real customer service pro
Twenty years helping customers across retail, banking, logistics, hospitality and emergency response. Our assistants apologise early at the right time, and reads the worry behind the question, not just the question on the screen.
It never invents a policy
Anything to do with money, a complaint or a firm commitment, it never improvises. It drafts a calm holding reply and flags it for you, so the bot never makes a promise you did not agree to.
UK data handling, done properly
The compliance groundwork is already done, so your bot is built to handle personal data the way UK rules expect from day one, and I walk you through your side of it in plain English.
How it works
How a build actually goes. Calmer than you would expect.
We talk about your customers
You tell me what your customers ask and how you like to answer them.
You hand me the raw material
Your FAQs, product info and any help docs. Nothing fancy needed.
I build it on your business
Trained on your business and written in your voice, shaped around where customers get stuck.
You test it, I tune it
Put through the awkward questions and the angry ones, not just the easy ones.
It goes live, your way
Hosted and looked after by me, or handed over with a one-page run sheet. Your choice. Most builds go live inside two weeks.
Outcomes you can feel in your working week.
One thing I build: a customer-service agent trained on your business. Here's what that does for you, week to week, from a calmer inbox to after-hours enquiries or captured as leads you can call back.
Good service is what brings your customers back
A problem handled with real care doesn't just fix your customer's issue. It turns them into a customer for life.
A calmer inbox, even on the busy days
The repetitive questions get answered before they ever reach you.
It knows when to bring you in
On anything tricky, it hands the conversation to a real human, cleanly.
Never a made-up policy
On money, complaints or promises, it drafts a careful reply and flags it to you.
Kept current as you change
Update a price or a policy and the bot keeps pace, no stale answers.
Builds start from around £300, scoped from there.
Every build is a one-off fee plus an optional monthly hosting and care plan, £49 to £179 a month depending on how much your bot does. Flat price, agreed before we start, never billed per conversation. The care plan is the part that keeps the bot sharp: hosted, watched, and tuned as your business changes, by me, not a ticket queue. Hosted by default, handover on request.
Every build is scoped to your business and quoted clearly up front.
It works, or I keep working. We agree the situations your bot must handle up front, and I keep tuning at no extra build cost until it handles every one.
Tell me what is taking up your time.
The first step is a plain conversation, no pressure. Tell me what your customers keep asking and how your week looks, and I'll tell you honestly whether a bot helps and which size fits. If it doesn't help, I'll say so.
Start the conversation ★★★★★